Refund Policy

**Last Updated:** November 23, 2024

Overview

Trade Journal offers a transparent refund policy designed to be fair to both customers and our business.

Free Trial Period

14-Day Free Trial - All new users receive a 14-day free trial of Professional features - No credit card required to start trial - Full access to all Professional plan features - Trial cannot be extended or restarted

Trial to Paid Transition - Automatic downgrade to Free plan after 14 days - No charges incurred during trial period - Option to upgrade to paid subscription at any time

Subscription Refunds

Monthly Subscriptions - **7-Day Money-Back Guarantee**: Full refund within 7 days of initial subscription - **Pro-Rated Refunds**: Available for annual subscriptions canceled within 30 days - **No Refunds**: After 7 days for monthly subscriptions

Annual Subscriptions - **30-Day Pro-Rated Refund**: Full refund within 30 days of subscription - **Pro-Rated Refunds**: Available for annual subscriptions canceled within 90 days - **Monthly Pro-Ration**: After 90 days, refunds calculated on unused months

Cancellation Policy

Subscription Cancellation - Cancel anytime through account settings - Immediate cessation of future billing - Access continues until paid period ends - No cancellation fees or penalties

Data Retention - Free plan features remain accessible after cancellation - Professional features become unavailable - Historical data preserved for 90 days - Option to export data before deletion

Refund Request Process

How to Request a Refund 1. **Contact Support**: Email [email protected] 2. **Provide Information**: Account email and reason for refund 3. **Processing Time**: 5-10 business days for review 4. **Payment Method**: Refunded to original payment method

Required Information - Account email address - Subscription type and start date - Reason for refund request - Any technical issues experienced

Non-Refundable Items

Services and Features - Setup and configuration fees - Custom integration services - Premium support packages - Training and consulting services

Third-Party Services - Broker integration fees - Data provider subscriptions - External API costs - Payment processing fees

Exceptional Circumstances

Technical Issues Full refunds available for: - Service unavailable for >7 consecutive days - Critical bugs preventing core functionality - Data loss due to platform errors - Security breaches affecting user data

Billing Errors - Incorrect charges or duplicate billing - Charges after subscription cancellation - Unauthorized transactions - Price calculation errors

Contact Information

Refund Department - **Email**: [email protected] - **Phone**: [Your Phone Number] - **Hours**: Monday-Friday, 9 AM - 5 PM EST - **Response Time**: Within 24 business hours

Effective Date

This Refund Policy is effective as of November 23, 2024.